Cravlo Return & Refund Policy
Last updated: November 19, 2025
Returns
We accept returns within 7 days of the purchase date.
To be eligible for a return, the item must be:
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Unopened
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Unused
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In its original packaging
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In the same condition that you received it
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Accompanied by the receipt or proof of purchase
Perishable food items, seasonal items, clearance items, bulk purchase products, and gift cards cannot be returned.
Exchanges
We only replace items if they are defective, damaged, or incorrect at the time of purchase.
If you need an exchange, please contact us at:
📩 support@cravlo.com
and bring the item to our kiosk at Sherwood Forest Mall, London ON.
Refunds
Refunds are issued only for defective or damaged items.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will:
Non-Returnable Items
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Perishable candy or snack products
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Opened or partially used food items
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Gift cards
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Clearance or promotional items
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Bulk purchase products
Online Orders (If Applicable)
Customers are responsible for return shipping costs unless the return is due to an error on our part.
To complete an online return, contact us at:
📩 support@cravlo.com
We will provide the return address and instructions.
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again.
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Contact your credit card company (may take time before refund posts).
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Contact your bank (processing times vary).
If you’ve done all of this and still have not received your refund, please reach out to us at support@cravlo.com.
Contact Us
For any questions about our return policy, email us at:
📩 support@cravlo.com
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